FAQ

Sustainopia Marketplace is an online platform dedicated to promoting eco-friendly living through a diverse range of sustainable products. Our mission is to connect you with items that help nurture nature with every purchase.

Placing an order is easy! Browse our collections and click on the “Learn More” or “Buy Now” buttons. You will be redirected to our partners’ platforms (such as Amazon and Spreadshop) to complete your purchase securely.

All payment options are handled by our reputable partners like Amazon and Spreadshop. They offer a variety of secure payment methods to ensure a smooth transaction process.

We carefully select products from partners who adhere to sustainable practices. Our items are made with eco-friendly materials and processes that minimize environmental impact. Each partner upholds high standards of sustainability.

Yes, order tracking is provided by our partners. Once your order is processed, you will receive tracking information directly from the partner platform where you completed your purchase.

Returns and exchanges are managed by our partners. Please refer to the return policy on the respective partner platform (Amazon, Spreadshop, etc.) for detailed information and instructions.

For any questions or issues related to your orders, please contact the customer support team of the partner platform where you made your purchase. They are equipped to assist you with all your inquiries.

International shipping is available through our partners. Shipping rates and times vary depending on the partner platform and the destination. Please check the specific partner’s shipping information for details.